Privacy Policy
Effective Date: February 20, 2026
Companion Animal Clinic (“we,” “us,” or “our”) operates the website www.cavetclinic.com. This Privacy Policy describes how we handle information in connection with our website and SMS messaging services.
Information We Collect
Our website is primarily informational. We do not require account creation or collect personal data through our website beyond what you voluntarily provide when you contact us via phone, email, or text message. If you use our online appointment request feature (powered by PetDesk), your information is handled according to PetDesk’s own privacy policy.
When you opt in to receive SMS messages from us, we collect your mobile phone number and your consent to receive text messages.
How We Use Your Information
We use the information you provide solely for the purpose of communicating with you about your pet’s care, including appointment reminders, scheduled services, and general customer support.
Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes. No mobile opt-in data or phone numbers will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information we collect exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Third-Party Services
Our website and services may use third-party platforms such as PetDesk (appointment scheduling and mobile app) and Twilio (SMS messaging). These providers have their own privacy policies governing how they handle data processed through their systems. We encourage you to review those policies directly.
Cookies and Analytics
Our website may use standard cookies and analytics tools to understand general site traffic. We do not use this data to personally identify visitors.
Data Security
We take reasonable measures to protect any information you provide to us. However, no method of electronic transmission or storage is 100% secure.
Children’s Privacy
Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
SMS Terms of Use
By opting in to receive text messages from Companion Animal Clinic, you agree to the following terms:
- You will receive messages regarding upcoming appointments, scheduled services, and general customer care.
- You can cancel the SMS service at any time. Text STOP to the message to unsubscribe. After sending STOP, we will send a confirmation that you have been unsubscribed. You will no longer receive SMS messages from us after that point. To resubscribe, text START.
- If you are experiencing issues with the messaging program, reply with the keyword HELP for assistance or instructions on how to unsubscribe.
- Carriers are not liable for any delayed or undelivered messages.
- Message and data rates may apply for messages sent to and from you. Message frequency varies. Contact your wireless provider with questions about your text or data plan.
- For questions regarding privacy, please review this privacy policy above.
Contact Us
If you have questions about this Privacy Policy or our SMS messaging, contact us at:
Companion Animal Clinic
736 W. Military Ave, Roseburg, OR 97471
Phone: 541-673-1345
Email: frontdesk@cavetclinic.com